Frequently Asked Questions (FAQs)
Q: What services do you offer?
A: We offer proofreading, copyediting, paraphrasing, and translation services to students, academics, and professionals.
Q: How much do you charge for each service?
A: Our standard rates are as follows:
- Proofreading (RM0.03 per word)
- Copyediting (RM0.05 per word)
- Paraphrasing (RM0.06 per word)
- Translation (RM0.07 per word)
Q: How long does it take for each service to complete?
A: The turnaround time for each service is within 3 days (minimum) to 30 days (maximum) depending on the number of words. The turnaround time may also vary depending on language proficiency and writing clarity.
Q: Do you accept urgent documents?
A: Yes. We normally apply a 50% urgency surcharge to urgent documents below 3 days (subject to the type of document) and 25% to urgent documents below 15 days; however, the urgency surcharge may vary depending on the degree of urgency and our schedule. Nonetheless, any turnaround time below 12 hours will be charged double.
Q: How do I get a quotation for my document?
A: Kindly email the document to us at prbox.my@gmail.com and we will prepare the quotation and turnaround details for you within 1 day (24 hours).
Q: Do you require a deposit for each service?
A: No. We only require full payments to be made before we can proceed with the service because the turnaround time of the document will be based on the payment date or time.
Q: Do you accept international clients?
A: Yes. We help students and academics from around the world.
Q: How do we pay for your service?
A: You can transfer the money directly to our bank account; however, international customers can make payments via PayPal or through your local money transfer service or agents. You may also transfer through your local bank and we will provide you with the necessary details.
Q: In case I have paid for the service and suddenly change my mind, can I get a refund?
A: No. All payments made are strictly non-refundable unless stated otherwise.
Q: Can I ask for a receipt after my payment?
A: Yes, we do provide receipts upon request.
Q: Do you provide a certificate that acknowledges your qualifications?
A: Yes, we do provide certificates and statement letters of our services upon request. However, our certificates are only company-based since we are not associated with any external institutions or organizations.
Q: Should I proofread or copyedit my document?
A: If your concern is mainly about the grammatical and other technical errors in your document such as spelling, punctuation, and sentence structure, our proofreading service is what you need. However, if you are concerned about your entire work such as the writing flow and overall clarity, our copyediting service might be best for your document. Note that copyediting also includes all of the above-mentioned proofreading tasks; hence, no additional charges apply.
Q: Do you offer plagiarism checking?
A: No, but we do provide paraphrasing service.
Q: In case my similarity index does not meet the target after paraphrasing, can I ask you to paraphrase the document again for free?
A: Yes. We will paraphrase the document free of charge until the intended similarity index is met, but under the condition that the content is similar and as per the texts previously quoted for the service, and no further amendment has been made to the document.
Q: What is the guarantee that your services are trusted and reliable?
A: It is our responsibility to provide only the best to our customers; hence, we always ensure that our services are done in a professional manner. Kindly click here to see our customer feedback.