Disclaimer


This policy is valid from 1 January 2019
All documents will be treated with the utmost confidentiality; however, PRBOX Services will not be held responsible for a breach of copyright or plagiarism. Authors must bear in mind that any adjustment to texts in the documents is the authors' ultimate responsibility and that the documents will be assessed as the work of the authors.

Our services do not include further assistance to the academic content. We confine ourselves only to the structure, phrasing, language fluency, text presentation, and originality, and to highlighting grammatical and other technical errors in the original documents.

Authors are advised to keep careful note of all arrangements and original documents submitted to us for any of our services. As such,

  • Authors have a clear understanding of the services to be undertaken.
  • Authors are aware of the terms and conditions agreed upon for each service.
  • Authors can demonstrate that no part of the academic content has been changed or added to proofreading, copyediting, paraphrasing, or translating.

Before and after submitting any document, authors are responsible to follow the relevant guidelines such as formatting for headings, paragraphs, quotations, and the conventions to be followed for references, bibliographies, and footnotes. Kindly note that our services do not include formatting and/or writing and we are not responsible for any unexpected changes in the format and style of the documents.

A deposit is not required for each service. Our services will only proceed or be booked upon receiving full payments. All booked services shall remain valid until the documents are ready to be sent to us.

All payments made are strictly non-refundable unless stated otherwise and under the condition that we are unable to deliver the needful or a problem exists on the quotation itself.

All documents sent to us will be quoted as is and are deemed necessary for the services unless stated otherwise by the authors.

Authentic data such as empirical results and equations will be excluded from the quotation and we reserve the right to limit our services only to the quoted content in the documents.

The turnaround time for each document may vary depending on the language proficiency and writing clarity based on our best judgement. We also reserve the right, at any time, to inform the authors of any changes in the turnaround time as we see fit.

Rates that apply to a full thesis document require a word count of more than 20,000 words. As such, any documents with fewer than the required number of words, although with complete chapters, are not deemed eligible for the rates.

Documents sent to us by chapters (for a full thesis) are accepted for a maximum period of 1 month. The standard rates will initially be applied to avoid the risk of authors backing out of the earlier deal and, upon receiving the final documents, the full thesis rates will subsequently be applied to the whole documents and the balance will be deducted or reimbursed to the authors accordingly. 

We expect to receive only soft copies in Word format. Changes will be made directly in the documents sent to us for paraphrasing and translation services; however, for proofreading and copyediting services, changes will be done accordingly via the Track Changes feature in MS Word, thus giving the authors an option to reject or accept each change individually. At the end of the services, the authors may receive one or two documents:

  • DOCUMENT (NEW)
  • DOCUMENT (TRACK CHANGES)

We only provide proofreading/copyediting/translation certificates and statement letters to authors upon request and these deliverables are on a sole company basis with no engagement in other external institutions or organisational bodies.

The particular content and photos for customer feedback are the property of PRBOX Services and may not be reproduced in any format for editorial, commercial, or other purposes without the written consent of PRBOX Services.

While every care has been taken to ensure the accuracy of the information given on this website and our social media accounts, we reserve the right to change our service rates, at any time, without further notice.

Without prejudice to the foregoing provisions, we also reserve the right, at our sole discretion, to make changes to our policy at any time without prior notice in such a case that changes or alterations are required and deemed necessary on our end.